IMPORTANT SHIPPING INFORMATION
US shipping cost is fixed for all of continental US. Extra charges may apply for Hawaii and Alaska.
Canadian shipping cost indicated is to major Canadian city. Extra charges may apply within Canada for smaller towns or remote locations.
UPON RECEIPT OF GOODS:
Please inspect for any damage and verify the number of boxes as compared to the waybill. Please indicate any damage, wear & tear to boxes or discrepancies while you are signing for the shipment.
Please count your boxes and inspect for damage prior to signing receipt of boxes.
IF YOU HAVE DAMAGED ITEMS:
Please report damage to us as soon as possible. Generally it is better to accept the box(es) indicating damage on the waybill as opposed to refusing the shipment.
We will ship you new replacement items immediately, at no charge, as long as you indicated on the waybill that there was damage. We insure all items we ship, however, in order to make a claim it must be started within 4 business days of shipping.
If you discover damage after the delivery person has left or you did not sign for the items received please contact us as well as contacting the shipping company right away.
Please be assured that we stand behind our products and our shipping methods. You buy with confidence when you buy from Rosehill Wine Cellars.
Do not throw away boxes/any packaging material! Damaged product must remain in the original packaging in order to process damage claim. Please contact Rosehill ASAP at 1-888-253-6807.