Last updated: November 7, 2023
Delivery/Shipping/Receiving your Order
Receiving your Order
Please inspect your order carefully including contents, condition and verify you received the correct merchandise.
If the exterior of the packaging appears to be damaged, please note this on the couriers' waybill when accepting the product. Carefully unpack and inspect all merchandise. Please do not damage or throw out the manufacturer's packaging. All the original packaging must be retained and returned if a problem exists.
Please contact us if you have any issues. If the product is damaged, we will send you either a new product or replacement pieces. We will expedite replacement parts quickly, and we do not need to wait for our settlement with the shipping company.
For most products, if the box(es) appear damaged, advise the driver and mark “Exterior Damage” adjacent to your signature (on signature line) but accept the shipment. Refuse a particular box only if it appears to have VERY extensive damage.
If contents are damaged, then contact our support team to report the damage within 24 hours. It is often cheaper and faster for us to send you needed parts than for you to refuse the shipment. While we do not anticipate damage, all our shipments are insured as we want to ensure safe arrival.
