Frequently Asked Questions

Contact us via our Contact Page, email us at info@rosehillwinecellars.com, or call 1-888-253-6807. Our team is available Monday to Saturday to assist you.

Yes. Rosehill Wine Cellars gift cards are available in various denominations and can be purchased here.

We primarily ship within Canada and the United States. For international inquiries, please contact our customer service team to discuss options.

We accept returns on unopened and unused items within 30 days of purchase. Custom orders and certain products may be non-returnable. Review our Return Policy for full details.

Once your order ships, you'll receive a tracking number via email. Use this number to monitor your shipment's progress.

Wine coolers are standalone units designed for short-term storage and easy access, while wine cellars are dedicated spaces for long-term aging and larger collections.

Yes. Our range includes built-in and freestanding models from top brands. Explore our Wine Coolers Collection for more information.

Consider your current collection size and future growth. Our product descriptions provide capacity details to help you choose appropriately.

Our selection includes wall-mounted, floor-to-ceiling, modular, and custom-designed racks in various materials like wood and metal. Browse our Wine Racks Collection to find the perfect fit.

Absolutely. We offer custom racking solutions tailored to your space, bottle sizes, and aesthetic preferences. Contact us to discuss your specific needs.

Consider factors like available space, bottle capacity, and design style. Our team can guide you through the selection process to ensure optimal storage and presentation.

Maintaining a stable temperature (12–15°C or 55–59°F) and humidity (60–70%) is crucial for wine preservation. Cooling units regulate these conditions, preventing spoilage and ensuring optimal aging.

Selection depends on factors like cellar size, insulation, and location. Our team can assist in determining the appropriate unit. Visit our Cooling Units Collectionfor options.

Regular maintenance includes cleaning filters and checking for proper operation. We offer maintenance plans to keep your system running efficiently.

We carry a variety of accessories, including stemware, decanters, corkscrews, and cellar management tools. Visit our Accessories Collection to enhance your wine experience.

Yes. We offer maintenance plans for cooling units and cellar systems to ensure longevity and optimal performance.

We provide end-to-end solutions, including design consultations, 3D renderings, material selection, and installation. Our team collaborates with homeowners, designers, and contractors to create cellars that balance aesthetics and functionality. Explore our Custom Wine Cellar Servicesfor more details.

Yes. Spaces like basements, closets, and under-stair areas can be transformed into wine cellars, provided they can be properly insulated and cooled. Our experts assess each space to ensure optimal conditions for wine storage.

We begin with a complimentary preliminary call to discuss your project. Comprehensive on-site consultations are available and may incur a fee based on location and project scope. Learn more about our Consultation Services.